Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with Floremo, operated by Zatronitech Limited. Below you will find all information regarding the shipping of your order.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
2. Shipping Locations
We ship from Hong Kong and currently deliver to customers worldwide. Some remote locations or countries may not be serviceable — if we are unable to ship to your location, we will notify you promptly and issue a full refund.
3. Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Hong Kong (Domestic) | 2–5 business days |
| Asia Pacific | 7–14 business days |
| Europe | 10–21 business days |
| North America | 10–21 business days |
| Rest of World | 14–28 business days |
Delivery times are estimates only and may vary due to customs processing, carrier delays, or other factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available on qualifying orders — check our website for current promotions.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order via the carrier’s website.
6. Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, taxes, and customs fees levied by your country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs. Please check with your local customs office for more information.
7. Lost or Delayed Packages
If your order has not arrived within the expected timeframe, please contact us at info@try-floremo.com. We will investigate and resolve the issue with the carrier.
8. Contact Us
Zatronitech Limited
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: info@try-floremo.com